Acustomerisexperiencingproblemswithafaileddiskdriveontheirnewlypurchasedp630server.TheIBMCEhasreplacedthediskandnowthemirroredLogicalVolumeneedstobere-created.Thecustomerdoesnothavetheskillstodothis.Thereisnosupportcontractwiththesolutionproviderbutthep630iscoveredunderaSoftwareMaintenanceAgreement(SWMA)24\/7contract.WhatshouldthepSeriestechnicalspecialistdofirst?()
A.Offertorebuildthelogicalvolumeforafee.
B.Offertotalkthecustomerthroughtheproceduretorebuildthelogicalvolumeforafee.
C.SuggestthecustomeropenacallwithIBMTechLine;offertoexplainhowtheprocessworks.
D.SuggestthecustomeropenacallwithIBMSupportLine;offertoexplainhowtheprocessworks.
参考答案:D