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Acustomerisexperiencingproblemswithafaileddiskdriveontheirne

Acustomerisexperiencingproblemswithafaileddiskdriveontheirnewlypurchasedp630server.TheIBMCEhasreplacedthediskandnowthemirroredLogicalVolumeneedstobere-created.Thecustomerdoesnothavetheskillstodothis.Thereisnosupportcontractwiththesolutionproviderbutthep630iscoveredunderaSoftwareMaintenanceAgreement(SWMA)24\/7contract.WhatshouldthepSeriestechnicalspecialistdofirst?()

A.Offertorebuildthelogicalvolumeforafee.

B.Offertotalkthecustomerthroughtheproceduretorebuildthelogicalvolumeforafee.

C.SuggestthecustomeropenacallwithIBMTechLine;offertoexplainhowtheprocessworks.

D.SuggestthecustomeropenacallwithIBMSupportLine;offertoexplainhowtheprocessworks.

参考答案:D

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作者: Anita

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