A.Explaintheissuesofthecall，thestepstakentoresolvethemandquerytheclientiftheyhaveanyadditionalneeds.
B.Explainthesolutiontotheissueandthenprovidetheclientwiththetechnicianscontactinformationincasetheyhaveanyquestions.
C.Givetheclientatechnicalexplanationontheissueandhowitwasfixed；throwanyfaultyequipmentintheclientsgarbage.
D.Proceedtothenextservicecall，checkbackwiththeclientinaweektoseeiftheyhaveanyadditionalneeds.
参考答案：A
